Refund Policy

Last updated 05/07/2020

Thank you for your purchase. We hope you are happy with your purchase. 

RETURNS

Due to sanitation concerns, we cannot accept returns. If your item is materially affected, we will send you a replacement item. Please email us a picture of your defective item to info@americanmasks.co.

REFUNDS

Unfortunately, we do not provide refunds. We are more than happy to exchange your item, however. 

All items are made to order and are not in stock. All sales are final. Once you place your order it goes directly into production and cannot be stopped. 

A credit may be applied to your account for items that have been shipped.

Sale items are FINAL SALE and cannot be returned. 

EXCEPTIONS   

For defective or damaged products, please contact us at info@americanmasks.co to arrange an exchange. 

 
Lost or stolen packages: If a package is lost or damaged in transit, it is the responsibility of the customer to request a claim via USPS or whatever courier service was used. Danaë is not responsible for lost or stolen packages once scanned into the courier system.

Please Note

  •        Sale items are FINAL SALE and cannot be returned.     

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

info@americanmasks.co